Troubleshooting
- Update Packboard and iOS to the newest versions available to you.
- For Share or keyboard access, open Packboard once after installation, then confirm the extension is enabled in iOS Settings.
- If a purchase is missing, open Packboard's upgrade screen and choose Restore Purchases. Use the same Apple ID that made the purchase.
- If publishing fails, keep the Pack local, confirm your connection, and retry. Local save and search do not depend on the public service.
- If a public Pack should no longer be available, open that Pack and choose Unpublish.
What to include in a support request
Email support@claude-world.com. Include the Packboard version and build, iOS version, device model, the action you were taking, and any on-screen error code. Never send a publishing token, deletion token, purchase receipt, or private Pack contents.
Report abuse
Use the Report link in a public Pack footer and select one fixed reason. The safety form accepts no free text or private source material. Our operational target is to review reports within 24 hours, but that target is not a guarantee of outcome or response time.
Ownership recovery is separate
If you lost the private deletion credential for a Pack you published, email the public Pack URL to support and clearly say that this is an ownership-recovery request. Do not use the abuse form and do not send private Pack contents or credentials. We may be unable to restore control without sufficient ownership evidence.
Privacy and billing
Review the Privacy Policy for data handling. Refunds, billing methods, and subscription cancellation are handled through Apple's App Store support and subscription settings.