Troubleshooting
- Update Packboard and iOS to the newest versions available to you.
- For Share or keyboard access, open Packboard once after installation, then confirm the extension is enabled in iOS Settings.
- If a purchase is missing, open Packboard's upgrade screen and choose Restore Purchases. Use the same Apple ID that made the purchase.
- If publishing fails, keep the Pack local, confirm your connection, and retry. Local save and search do not depend on the public service.
- If a public Pack should no longer be available, open that Pack and choose Unpublish.
What to include in a support request
Email lucas_wang@lucas-futures.com. Include the Packboard version and build, iOS version, device model, the action you were taking, and any on-screen error code. Never send a publishing token, deletion token, purchase receipt, or private Pack contents.
Public Pack deletion or abuse
If you lost the private deletion credential or need to report harmful public content, include only the public Pack URL and the reason for the request. Do not send private source material. We will review the request, but cannot promise ownership verification or removal when sufficient evidence is unavailable.
Privacy and billing
Review the Privacy Policy for data handling. Refunds, billing methods, and subscription cancellation are handled through Apple's App Store support and subscription settings.